If you are unable to play a video from Amazon Prime; then it is likely due to a recently changed setting in your Google browser. You will need to disable the Hardware Acceleration setting in Chrome settings.

This article explains how to turn hardware acceleration on and off in Chrome, plus how to check to see if it's turned on, and how to determine whether or not hardware acceleration is helping you.

How to Turn Hardware Acceleration On in Chrome

You can turn hardware acceleration on through Chrome's settings:

1. Enter chrome://settings in the address bar at the top of Chrome. Or, use the menu button at the top right of the browser to choose Settings.
   
   
   
   
   
   
    

2. Scroll to the very bottom of that page and choose the Advanced link.
   
   
   
   
    

3. Scroll to the very bottom of that page of settings to find additional options.
   
   
   
   
   Under the System heading, locate and enable the Use hardware acceleration when available option.
   
    

4. If you're told to relaunch Chrome, exit all open tabs and then open Chrome again.
   
    

5. When Chrome starts, open chrome://gpu again and check that the words Hardware accelerated appear next to most of the items in the "Graphics Feature Status heading
   
   If you see that the "Use hardware acceleration when available" option is already enabled but your GPU settings show that acceleration is unavailable, follow the next step.
   
    

Turning off hardware acceleration in Chrome is as easy as repeating the above steps for turning it on, but removing the option instead of enabling it.

Is Hardware Acceleration Already Turned On in Chrome?

The best way to check whether hardware acceleration is turned on in Chrome is to type chrome://gpu into the address bar at the top of the browser.